FAQ

From online shop: citypass.fi or from the Helsinki CIty Pass application available for free in the AppStore or Google play store.

No. At the moment there are Adult Passes and Child Passes (up to 12 years old included). Students, adolescents, people with disabilities or seniors already often benefit from free or advantageous rates in the places included in the offer. Find out more from the providers or send us an email. We will perform a simulation for you in order to verify the profitability of the Helsinki City Pass.

You can visit as many tourist sites as you want during the validity of the Pass! There is no limit! For example there are interesting sites like the Suomenlinna Sea Fortress, the Rock Church, the dinner cruises operating by Royalline, or the City Tour Hop-On Hop-Off bus with the audioguide in many languages.

Yes, for the vast majority of tourist sites, with the exception of certain places not accessible and certain service providers on holidays. In order to avoid disappointments and to prepare for your stay as well as possible, you should check the attractions own sites before going. If you have any questions regarding the opening hours you can also contact our team by phone or email.

For urgent questions that do not appear in this F.A.Q., you can contact us using the contact form or by email at hello@citypass.fi

Please click the activation button on the Helsinki City Pass App.

Yes. You must have a ticket before you enter the metro payment area. If this is your first time to use the Helsinki public ticket App, you need to activate it at your first using before you enter the metro payment area after passing the card readers.

Yes. If you are using the HSL app, the ticket must be on your phone before you board a bus, a tram or train, or before you enter the metro payment area.

When travelling on the Suomenlinna ferry, the ticket must be on your phone before you enter the ferry pier.

All tickets allow you to transfer between modes of transport within their validity. You can board a vehicle and complete your journey even if the ticket expires during the journey.

When boarding a bus, show your ticket to the bus driver. On trams, the metro, trains and on the Suomenlinna ferry, you only need to show your ticket if a ticket inspector or conductor asks you to to do so.

Please pay attention on your phone's battery, it is important that your battery is enough charged during the trips.

If you have lost something on a bus, tram, metro, commuter train, citybike basket or Suomenlinna ferry, contact Suomen Löytötavarapalvelu.

Suomen Löytötavarapalvelu has a lost property office for items found on public transport at Helsinki Central Railway Station. The office is in the same corridor as the HSL service point at Elielinaukio 3, next to the pharmacy and opposite the R-kiosk.

The service point is open Monday to Friday 10am to 6pm and on Saturdays 10am to 4pm. The office is closed on Sundays.

You can inquire about lost items by calling the office or by completing an online form. 

As it may take a day or two for your lost item to be found and received by the lost property office, we advise you to contact the office at the earliest two days following the loss of your item. Inquiring about a lost item at the office is free of charge.

Suomen Löytötavarapalvelu

Tel. +358 600 91 006, open Mon–Fri 10am to 6pm, Sat 10am to 4pm 

Charges: 

Mon–Fri 9am to 5pm
€1,93/min+local call rate

Mon–Fri 5pm–10pm, Sat 9am–2pm
€2,95/min+local call rate

Mon–Fri 10pm–9am, Sat 2pm–9am
€3.58/min+local call rate

Sun 24h
€3,58/min+local call rate

Queuing is not subject to a charge.

The Royal Line Cruises depart from the Market Square in Helsinki. Royal Line has daily cruises, lunch cruise and dinner cruise every day in the summer season.

Contacts: 

Phone: +358 207 118 333

E-mail: info@royalline.fi

The sightseeing cruises take 1.5 hours.

Yes. There is the extensive Multilingual Audio Guide through individual headphones. Guided in 10 different languages.

And there is Free WiFi.

The first departure time of the Royal Line sightseeing cruise in the morning is 11 o'clock in summer. It departs at the Market Square.

There are 22 stops to choose from, f.e. the Rock Church, Sibelius monument, Kaivopuisto & Eira areas where you will find stunning architecture and beautiful seaside. The tour takes you to the most significant places of the city, as well as important sights and museums.

Departures of buses are scheduled from stop number 1. Bus stop is marked with red CityTour Hop-On Hop-Off sign. 

One complete tour takes approximately 1 h 20 minutes to 1 h 30 minutes in Helsinki.

No. You can't pay cash to the driver on the Hop-On Hop-Off bus. 

Yes. There are Free WiFi and individual headsets.

Enjoy excellent views from our double-decker buses with Extensive Multilingual Audio Guide through individual headphones. Guided in 10 different languages.

 Buses leave Stop 1 at 10:00. And buses depart every 20 or every 30 minutes, depending on a schedule of the day.

The duration of the Helsinki City Pass is calculated automatically from its first use in museums and partner sites. The Pass is valid for 24 or 48 or 72 hours consecutively or 3 or 5 days out of 14 days (consecutive or not). For example, for a 24h Pass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Saturday. And for the 48h Pass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Sunday. With the Helsinki City Pass 3 (or 5) days, you have 14 days from the first use of the Pass to use your 3 (or 5) days of visit. The 3 (or 5) days are not necessarily consecutive. You can organize yourself however you want. The 3 (or 5) days can be used over 14 days, that is to say that you can take breaks between the days of the visit as you wish or the weather.

In order to assess your savings, you can consult and use our calculator or contact us at hello@citypass.fi. 

No, you can buy the passport and give it to someone. However, it is necessary to purchase one pass per person.

For the dinner cruise at Royalline in Helsinki, it is necessary to reserve your table in advance on. Phone: +358 207 118 333. E-mail: info@royalline.fi

No, you will only be able to access each site included in your Pass once. Except to use the Pass in the restaurtants and shops included in your Pass as many times as you like.

The times are given for information only. Please check opening dates and times directly with tourist sites. Watch out for public holidays and ticket office closing times! Also watch out for outdoor tourist sites that may close temporarily in bad weather conditions.

Reductions will be applied upon presentation of your pass.

The Child Pass is certainly interesting from 6 years old since you'll save the entrance fee for the child as well. Please check the website of each sties, for example the public transportation for children under 7 years of age do not need a ticket. 

With the 3-day Helsinki City Pass, you have 14 days from the first use of the Pass to use your 3-day visit. The 3 days are not necessarily consecutive. You can organize as you like during your holiday in Finland. The 3 days can be used over 14 days, i.e. you can take breaks between visiting days depending on your desires or the weather. These are calendar days (from midnight to midnight).

You can order it quite simply on the online store by specifying that you choose your mobile phone as support and you will receive it in the form of a QR Code that you can present to enter all the Helsinki sites either by showing the PDF or by associating your Pass numbers with the Helsinki City Pass mobile application.